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Alabama Pharmacy Opens for Personalized Care in Birmingham

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Interior of Alabama Pharmacy with a focus on personalized service

News Summary

Alabama Pharmacy has opened in the Crestwood Festival Shopping Center, offering tailored services and better medication access. Owner Brett Eisenman aims to provide a warm atmosphere and direct communication with healthcare providers. Amid challenges from pharmacy benefit managers, the pharmacy seeks to enhance patient care and strengthen community ties, addressing gaps left by larger chain pharmacies.


Birmingham, Alabama — A new independently-owned pharmacy called Alabama Pharmacy opened its doors earlier this month in the Crestwood Festival Shopping Center, aiming to provide personalized care to its clients amid ongoing challenges faced by the pharmacy industry. Owner Brett Eisenman, who has spent a decade in the retail pharmacy business, seeks to create a unique experience focused on Southern hospitality and a warm atmosphere. The pharmacy is specifically designed to cater to clients who have struggled with medication access at larger chain pharmacies, emphasizing direct communication with doctors’ offices for better prescription management.

Alabama Pharmacy’s objective is to offer convenience and personalized service that many large pharmacies often lack. Eisenman believes that the independent model allows him greater autonomy in providing patient care compared to corporate chains. This includes offering in-house prior authorization services to assist clients with insurance approvals for medications, simplifying the process of transferring prescriptions from other pharmacies, and maintaining ongoing communication with healthcare providers.

The opening of Alabama Pharmacy occurs during a turbulent time for many independent pharmacies in Alabama, with over 100 pharmacies recently participating in a walkout to protest against pharmacy benefit managers (PBMs). These entities are believed to impose financial burdens on independent pharmacies, making it difficult for them to remain profitable. The Alabama Pharmacy Association notes that many pharmacies frequently encounter low reimbursement rates from PBMs, resulting in substantial financial losses. Since 2018, around 13% of pharmacies in the state have shut down due to these pressures.

The legislation currently being advocated for, known as SB93, seeks to prohibit PBMs from reimbursing pharmacies below medication costs and charging excessive fees. Advocates of the bill argue that without these reforms, the ongoing decline of independent pharmacies will continue, which could lead to reduced access to medications for local communities. However, critics warn that the legislation might drive up costs for consumers through higher dispensing fees.

Despite these challenges, pharmacists in Alabama maintain a cautious optimism regarding reforms. A previous bill addressing PBM regulations did not advance in the state legislature last year, and the effectiveness of a recent executive order signed by President Trump, aimed at lowering drug prices through increased transparency from manufacturers, remains uncertain. This executive order encourages manufacturers to reduce prices but does not directly address the complexities of pharmacy pricing structures shaped by PBMs.

Pharmacists express hope that legislative efforts and executive actions will lead to greater affordability for consumers in the future. Meanwhile, the opening of Alabama Pharmacy stands as a testament to the possibility of a more personalized, consumer-focused approach in the pharmacy industry. The local establishment seeks to fill the gap created by the structural challenges many in the sector currently face, signaling a commitment to quality care and accessibility for the Birmingham community.

As independent pharmacies strengthen their community ties and focus on personalized service, they remind consumers of the value of local businesses in the healthcare sector. Alabama Pharmacy is poised to enhance patient care and improve medication access, while the ongoing fight against the challenges posed by PBMs continues to be a pressing issue for many pharmacy professionals in the state.

In the coming months, how well Alabama Pharmacy can navigate the current healthcare landscape will likely set a precedent for other independent pharmacies aiming for similar success amid the ongoing struggles within the industry.

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Additional Resources

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Author: HERE Birmingham

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